Refund policy

Refund & Return Policy — Upside Apparel

Last updated: [12/2/2025]

Because all products at Upside Apparel are made-to-order, we do not accept returns, exchanges, or refunds for wrong size, buyer’s remorse, or ordering mistakes. Each item is printed specifically for you at the time of purchase, which allows us to offer unique designs without holding inventory.

Damaged or Incorrect Items

If your item arrives damaged, has a printing error, or you received the wrong product, we will replace it at no cost to you.

To request a replacement, you must contact us within 7 days of delivery and include:

  • Your order number

  • A clear photo of the issue

  • A short description of the problem

Email: [saheimprintifies@gmail.com]

If approved, a replacement will be shipped out as soon as possible.
No refunds are issued for damaged/incorrect items — replacements only.

Lost Packages

If your package is marked “delivered” but you did not receive it, please check with neighbors or your local carrier.
Packages lost by the carrier may be eligible for a replacement after the carrier completes their investigation.

Order Changes or Cancellations

Because printing begins quickly, we can only modify or cancel an order within 1 hour of purchase. After that window, all sales are final.

Final Sale Items

All products purchased from Upside Apparel are considered final sale.